ITIL Questions & Answers to Eliminate Odds
Q1: Enlist the benefits of ITIL for companies. Efficient alignment of IT with business objectives Support for constant and abrupt business changes Management of business risks and service disruption Better utilization of resources, resulting in cost-effectiveness Enhance customer relationship mightynews with focus on service delivery to attain customer satisfaction Q2: What are the different stages of ITIL lifecycle? Service Strategy – Designing plans/strategies for complete project cycle to be in synchronization with business’s objective to derive value for customers Service Design – Outlining services & additional components to be introduced in live environment Service Transition – IT services are built & deployed while ensuring changes to service and service management process are coordinated Service Operation – focus on mygeneralinfo making sure end-user expectations are met while managing costs and potential issues Continual Service Improvement (CSI) – quality manage